Privacy Policy

Privacy Policy

Aviraj Nivas, Dapoli respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you stay with us or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, contact number, email address, postal address, nationality, date of birth, and ID proof (e.g., Aadhaar card, passport, or driver’s license).

• Booking Information: Check-in/check-out dates, room preferences, payment details, and special requests.

• Service Usage Data: Information about restaurant orders, Wi-Fi usage, spa services, and other hotel amenities.

• Website & Digital Data: When you visit our website, we may collect your IP address, cookies, browsing behavior, and preferences.

• CCTV Monitoring Data: Our hotel uses CCTV cameras in public areas for security and safety purposes.

2. How We Use Your Information

Your personal information is used for the following purposes:

• To process bookings and payments.

• To provide personalized services and enhance your stay experience.

• To ensure the safety and security of our guests and staff.

• To communicate with you regarding reservations, promotions, and feedback.

• To comply with legal and regulatory requirements.

• CCTV Monitoring: For security reasons, CCTV footage is recorded and monitored in public areas.

3. CCTV Monitoring Policy

• CCTV Surveillance: Cameras are installed in public areas such as the entrance, reception, hallways, restaurant, and parking area.

• No Surveillance in Private Areas: CCTV cameras are not installed in guest rooms, bathrooms, or other private spaces.

• Storage & Retention: CCTV footage is securely stored and retained for approximately [30-90 days], after which it is automatically deleted unless required for legal or security reasons.

• Usage of Footage: CCTV footage is used strictly for security and legal purposes and is accessible only to authorized personnel.

• Third-Party Sharing: CCTV footage is not shared for commercial purposes but may be provided to law enforcement agencies if required by law.

4. Data Sharing & Third Parties

• We do not sell or rent your personal data to third parties.

• We may share information with:

• Payment processors and booking platforms.

•  Government authorities if required by law.

• Travel agencies or hotel partners to enhance guest experiences.

5. Data Security & Retention

* We implement security measures to protect your personal data from unauthorized access, loss, or misuse.

* Personal data is retained only for as long as necessary for legal and business purposes.

6. Your Rights & Choices

You have the right to:

* Access, update, or request deletion of your personal data.

* Opt out of marketing communications.

* Manage cookie preferences when using our website.

* Request access to CCTV footage (subject to legal procedures).

7. Contact Us

If you have any questions about our Privacy Policy, please contact us at:

Aviraj Nivas, Dapoli

Phone: +91 9421796168

Email: support@avirajnivas.co.in

Website: www.avirajnivas.co.in